Shipping & returns

Shipping:

All items will be shipped utilizing US Postal Service shipping and handling unless otherwise noted. Optional shipping requests might be available upon check-out. Shipping fee is $15 per order under $200 and 10% of order total for orders totaling over $200.

Returns and Refunds:

You may return new, unopened items sold and fulfilled by EnerSource International, LLC within 30 days of delivery for a refund or replacement. All returns and replacements require a Return Merchandise Authorization (RMA). To request an RMA, please contact our Customer Service Group.

Items must be returned in their original product packaging. EnerSoruce International, LLC does not refund shipping costs for returned items, unless the return is a result of our error (an incorrect or defective item was received). Refunds are contingent upon inspection of item(s) once they are received. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged.

Items returned AFTER 30 days and/or WITHOUT an RMA will NOT be refunded.

Non-returnable and/or refundable items:

• Products that are personalized, configured-to-order or customized may not be returned for refund or exchange under any circumstances.
• Any Products that the safety seal has been broken will not be accepted as a return.
• Gift Cards or any Awards Program Coupons or Certificates are non-returnable and/or non-refundable.

 You should expect to receive your refund within four weeks of EnerSource International, LLC receipt of your returned item(s).

NOTE: EnerSoruce International, LLC recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to EnerSource International, LLC or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.